Refund Policy

A request for a refund, an erroneous charge, or another payment dispute is submitted to sensorsoffical@gmail.com. Verification may require account details, the transaction date, and a brief description of the issue.

If a chat closed automatically because a Mentor did not respond within 90 seconds, further charging stops. Amounts already charged are not refunded automatically, but the user may submit a refund request; a decision is made after reviewing the session log and circumstances.

Payment inquiries are handled by the Head of Operations and Customer Management or another person authorized by the Operator. The typical actual timeframe for reviewing a dispute and initiating a refund is approximately 1–2 weeks, unless a shorter period is required by applicable law.

Confirmed duplicate or erroneous charges are subject to correction. Subjective disagreement with an esoteric interpretation, or a prediction not coming true where the service was properly provided, does not by itself create a right to a refund.

If a refund is approved for a payment made via Stripe, the Operator initiates it to the same payment method used for the payment, unless otherwise required by law or objectively impossible. The time for the refund to actually post depends on the bank and payment system.

A good-faith claim or chargeback is not, by itself, grounds for a penalty. In case of signs of fraud, the Operator may temporarily restrict new paid transactions while it reviews the matter.

This is the same text as Section 15 of the Terms of Use. See the full Terms at sensora.space/terms.